1) Do the products come with any warranty?
At Panamoz.com, we take customer satisfaction very seriously. Our goal is to exceed your expectations related to product quality, technical support and customer service. We deliver the best warranties in the industry with a 14 Day Money Back Guarantee and a 3 Year UK/EU Local Warranty coverage on all products. All items purchased from Panamoz Electronics come with our free warranty. Our warranty covers all manufacturer's defects, and all parts, labour, and shipping costs for the full duration of the warranty. Our products are all extremely high quality brand name items from brands such as Sony, Canon, Panasonic, Samsung, and many others. We stand by all the products we sell and we want to give you the protection you deserve. All warranty issues are handled locally in the UK/EU.
2) Why are you willing to offer this class leading warranty?
We want to provide the best customer service experience possible. Most of our competitors require you to send the item back to far east for repair, which is expensive and time consuming. We certainly don’t want our customers to wait for weeks and months to have the item repaired. Since our warranty is local, the wait time is much reduced.
3) When is the warranty activated and how long is the duration?
It is activated on the date of delivery, as shown on the courier’s tracking system. The duration is 3 years.
4) What does the warranty cover?
It covers all manufacturer’s defects.
5) What should I do if a fault develops?
Please contact us by email with your order number, full name, and also details of the fault. We will provide you with the authorisation to go forward and also information on our authorised repair shops near you. To claim back any cost you have accumulated, please send us the relevent invoices. We will reimburse you the full amount by either bank transfer or PayPal.
6) How do I activate the warranty?
Your Panamoz.com warranty is activated automatically on the date of delivery. For your convenience, there's no extra step to take. Your warranty and purchase record is safely stored in our database.
7) What happens if it cannot be repaired in the UK/EU, due to lack of parts, or other reasons?
We will arrange a courier to pick it up from you, and then we will send you a replacement unit, at no charge to you. We will be responsible for all shipping costs.
8) How do I obtain the warranty?
It is included for free on all purchases.
9) What if I am not in the UK? Will I still receive the same coverage?
As our 3 year warranty is a local warranty, you will still be able to service the product with any authorised servicing centre near you, fully at our cost. Our terms & conditions remain the same, even if you are not in the UK. For example, if you are resided in France, you will be able to bring your product to a local servicing centre in France for servicing. You will just need to forward us the repair estimate, and then we will send you the required funds.
10) How do I know what is covered by your warranty, and what is not?
For more information, please refer to our Terms and Conditions, under the Panamoz.com Warranty section:
1) What happens if I receive the item and I don’t want it?
No problem. We have a 14 Day Money Back Guarantee. Just notify us within 14 days of delivery, which is shown on the courier's tracking system. We will arrange with a courier to pick it up from a location of your choice. We will send you a full refund less our shipping and handling fee (20 GBP flat rate). Please note the item has to be in 100% new and unused condition to take advantage of our 14 day money back guarantee.
2) What if the item is dead on arrival or not as described?
If the item is dead on arrival or becomes faulty within 14 days, then we will send you a new replacement for free, or give you a full refund. We will ask a courier to pick up the faulty item from a location of your choice, free of charge.
3) What happens if I receive the item and the item is damaged? Or it is lost in transit?
We send all items fully insured, with FedEx, TNT, DPD, or UPS Express. You will not have to pay extra for shipping insurance. If an item is damaged or lost, then we will send you a new replacement for free, or we'll give you a full refund. We will ask a courier to pick up the damaged item from a location of your choice, free of charge. Please note that you will be responsible for providing an address where you will be available to sign for the package. If the package is delivered to the stated shipping address and signed for, then it is cosidered to be delivered.
4) Is there any restocking fee?
We don't charge any restocking fee, as long as you obtain an RMA number within 14 days of delivery, and the item is returned to us in new and unused condition. If the item is not in new and unused condition, then we will charge a restocking fee of 30%.