Special Promotion: Buy more & save more! Receive £50 off per item if you order two or more items together. Add four items to the cart and you will save £200! (Note: Excluding Accessories)

Updated Shipping Notice: We estimate most UK deliveries to take 5-10 business days, and EU deliveries to take 10-20 business days. Feel free to contact us for more information.

Terms and Conditions / Privacy Policy


Terms and Conditions


The following terms and conditions ("User Agreement") govern your visit, access to, and use of, this Web site located at http://www.Panamoz.com operated by Panamoz.com and any of Panamoz.com's services accessible through the Site. By using this "Site" or submitting an order for products or services, you indicate your acceptance of, and agreement to be bounded by, the terms and conditions set forth below.

All contents of the "Site" may be changed by Panamoz.com in the future without prior notice. It is you, as a user, to periodically return to our site and receive the newest updates of the terms and conditions for amendments. Any amendments of terms and conditions will be taken in effect immediately. Your continued usage of http://www.Panamoz.com following any changes will constitute agreement to such amendments.



** Last updated on July 28th, 2019



Copyright© 2024 Panamoz.com All rights reserved. All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, and the compilation of this content are the property of Panamoz.com or its content suppliers and protected by international copyright laws. All software used on this site is the property of Panamoz.com or its software suppliers and protected by international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.



Panamoz.com and the Panamoz.com logo are trademarks of Panamoz.com. Our trademarks may not be used in connection with any product or service that is not provided by Panamoz.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Panamoz.com. All other trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Panamoz.com and these companies.



Site contents


Occasionally there may be information on Panamoz.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Panamoz.com purchase you may return it with your invoice by mail. Please see our Return Policy.



Order Limitation and Refusal Rights


Due to extremely quick turnovers of certain popular items, Panamoz.com may at times have to restrict the number of certain merchandises that you intended to or have already purchased. When certain items are experiencing limited in stocks, Panamoz.com reserves its rights to limit your purchase quantities to a lower amount. During times that you have ordered more quantity than we can supply, we will communicate with you and provide you different options available at that time. We promise you, the customers, that we give our 100% effort to fulfill your order request. However, in all circumstances, Panamoz.com reserves its rights to refuse any order. Reason(s) of such refusal will be communicated to you.



Applicable Law and Venue


This User Agreement and any transactions on this Site shall be governed by and construed in accordance with the laws of Hong Kong applicable to agreements made and entirely to be performed within Hong Kong, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these terms and conditions shall be filed only in state or federal court located in Hong Kong, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of this User Agreement.



Changes to This User Agreement


Panamoz.com reserves the right to change or modify any of the terms and conditions contained in this User Agreement, or any policy of the Site, at any time and in its sole discretion. If Panamoz.com decides to change this User Agreement, it will post a new version on the Site and update the effective date set forth above. Any changes or modifications to this User Agreement or policy will be effective upon posting of the revisions. Your continued use of the Site following posting of any changes or modifications constitutes your acceptance of such changes or modifications. You should frequently review this User Agreement and any other applicable policies, including their dates, to understand the terms and conditions that apply.





Items sold on Panamoz.com are brand new and original, and not refurbished or used.



Panamoz.com 3 Year UK/Worldwide Local Warranty


i. Our warranty program is valid for the original purchaser only unless a transfer of warranty is authorised by us. Our warranty covers all manufacturer's defects. However, it does not cover:

- Physical or non-physical damages, which includes accidents, use of supplies or parts not meeting the product's specifications, misuse of software application, neglect, fire, water, lightning, other acts of nature, or unauthorised product modification, removal, installation and set-up services by any third party, or failure to follow instructions supplied with the product.

- Focusing issue for 3rd party lenses - 3rd party lenses (Tamron, Sigma, and Tokina, etc) often require calibration to work correctly with your camera. We do not consider this to be a manufacturer’s defect.

- Firmware/software issues - We cannot guarantee the pre-installed firmware version of our products.

- Wear and tear - We do not consider the following to be manufacturer's defects if they are discovered after 14 days of delivery: sensor dust, viewfinder dust, sensor hot pixel, small deadpixel on the LCD/LED screen, failure of wearable parts through repeated usage, such as connecting/charging ports and battery covers.


ii. We have the right to decide whether we will repair, replace, refund, or issue a credit voucher, regarding the defective product.


iii. The warranty period starts from the day of delivery, as shown on the courer's tracking system. The duration of warranty is 3 years. Any defect occurring after the expiration of the warranty period is not accepted. The length of the warranty period is stated on the listing and also the order confirmation email, at the time of ordering.


iv. Before you repair your product, you must contact us to obtain an authorisation.


v. If you need to send your product to a repair shop by post, then please ship it via an insured carrier and obtain a tracking number for your package. Panamoz.com will not be responsible for damage or loss ocurred in shipping.


vi. If your product is defective, then Panamoz.com will be responsible for all costs associated with the repair, including parts, labour, and shipping.


vii. If the product cannot be repaired locally, then we will arrange a courier to pick it up from you, and then send you a replacement unit. We will be responsible for all shipping costs.


viii. If the product cannot be repaired, then we reserve the right to replace, refund, or issue a credit voucher. If the product cannot be repaired and is no longer in production, then we reserve the right to replace it with a product with similar specifications or refund you an amount which enables you to purchase an item with similar specifications.


ix. If you have any questions, please contact us at support@panamoz.com or visit the Contact Us section.



Panamoz.com 14 Day Money Back Guarantee


This return policy governs any purchase made through our Panamoz.com retail website. If for any reason you are not happy with any product bought from us and wish to return it, simply return the product and we will give you a full refund, exchange, or replacement, whichever you prefer, less shipping and handling charges, as long as you meet the following terms & conditions:


- We need to be notified of your return within 14 days of delivery. Delivery date is shown on the courier's tracking information.


- Returning items are received by us in 100% new and unused condition, and in their original packaging including all accessories, manuals, and software.


- We will charge a 30% restocking fee if the items are returned in used condition. Some examples of an item being used are:

The factory screen protector on a mobile being removed, the accessories packaging being opened, the firmware being modified, the lens being mounted or tested, or any scratches or marks on the product.


- Since we will arrange with a courier to pick up the product at a location of your choice, we will charge a flat shipping and handling fee of 20 GBP.


- If you have any questions, please contact us at support@panamoz.com or go to the Contact Us section.



Import and Customs Charges


The prices on Panamoz.com are all inclusive. All import and customs charges will be covered by us fully, and will be billed to our shipping account directly. You will not be billed. These charges include import taxes and duties, and all associated charges, such as administration fees.



Privacy Policy


Our Privacy Policy is designed to assist you-businesses, consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.



Contact Information


To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us at: support@panamoz.com



What Information Do We Collect?


When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.



Registration Information


You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.



Email Information


If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.



How Do We Use the Information That You Provide to Us?


Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.



Choice / Opt-out


We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.



Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.



If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.



What Are Cookies?


A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.



How Do We Use Information We Collect from Cookies?


As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.



Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.



Sharing Information with Third Parties


We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.



In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.



We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.



As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.



How Do We Protect Your Information?


Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact us at support@panamoz.com



How Can You Access and Correct Your Information?


You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.



What About Other Web Sites Linked to Our Web Site?


We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.



Your Consent


By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.



Notification of Changes


The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website. If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.